FREQUENTLY ASKED QUESTIONS
How long is the order processing time?
We usually ship orders within 3-4 working days of receiving them. Our working days are Monday to Saturdays. It may take longer than usual for us to ship your order during busy periods like sales or holidays. In such cases, we will keep you informed via e-mail. Please allow 10-12 days for your order to be delivered once it is dispatched. COVID-19 IMPACTWhile the situation has improved considerably and operations have resumed as normal, there could be certain delays especially due to sudden lockdowns or curfews. Orders once placed cannot be cancelled.
How do I make an exchange?
We don’t accept returns or exchanges for the simple fact that the items are fragile and likely to break if not packed properly and we cannot expect customers to repack them the way we do for safe transit. Incase of any damage during transit, we will refund the price of that item or send a replacement if we have the same piece available. Please allow 4-5 working days for the refund to be processed. In order to make a claim, please email us within 48 hours of receiving the product with images & videos of the damaged product while unpacking which are clear. If more than one product is damaged, please send us individual images & videos as well as combined images of the products highlighting the damaged part. Also please attach your invoice in the same email. Any intrinsic features like tiny air bubbles, slight streaking of the glaze, slight smudge, tiny bumps or glaze missing in small spots are common in ceramics. No refund or replacement will be provided in such cases. In wooden products there maybe some wooden knots or colour striation which are again a natural phenomena and not a defect. All our products are handmade by artisans, hence please keep that in mind before raising a concern. Also slight variations in colour are possible from what you see on the screen.
What kinds of payment methods do you accept?
We accept all payment methods offered by our Paytm payment gateway. We do not offer Cash on Delivery.